How it works
How Renopay works
Every renovation is split into stages. Each stage is paid for before it starts, held securely while the work is done, and released to the builder when the homeowner approves it.
Four steps
Every stage is paid for before it starts
A renovation is split into stages, such as foundations, walls and roof. Each stage follows the same four steps.
- 1
Agree the stages
The builder splits the job into stages, each with a price. The homeowner checks the plan and accepts it.
- 2
Pay before the stage starts
The homeowner pays for the next stage. The money is held securely by our FCA-regulated payment partner.
- 3
Do the work
The builder can see the money is there before they start. When the stage is finished, they ask for approval.
- 4
Approve and release
The homeowner checks the work and approves it. The money for that stage is released to the builder.
Then the next stage starts, and so on until the job is done.
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Who does what
The builder’s part and the homeowner’s part
Both sides use the same app and see the same record, from the plan to the last payment.
Setting up
The builderSets out the job in stages, each with a scope, a price and dates, and invites the homeowner.
The homeownerChecks the plan and accepts it.
Before each stage
The builderSees in the app that the money for the stage is there before starting work.
The homeownerPays for the stage. The money is held securely by our FCA-regulated payment partner.
During the stage
The builderDoes the work, then marks the stage complete and asks for approval.
The homeownerChecks the work, and raises anything that isn’t right in the app.
Getting paid
The builderIs paid when the stage is approved. It can take up to a day to reach their bank.
The homeownerApproves the stage, or raises a dispute if something is wrong.
Trust
Your money is held securely until the work is approved
Every payment is held by our FCA-regulated payment partner. Your builder can see it’s there before they start, and it’s released when the stage is approved.
Safeguarded from day one
- An FCA-regulated partner. Your money is held by OPP (Online Payment Platform), our payment partner, which is authorised and regulated by the Financial Conduct Authority.
- A safeguarded account. It’s kept in a safeguarded account, separate from OPP’s and Renopay’s own money.
- Released on approval. Your builder can see the money is there, but it’s released only when the stage is approved, or automatically if there’s no response or dispute within 14 days.
Payment services are provided by Online Payment Platform Limited (OPP), an Authorised Electronic Money Institution regulated by the FCA, Firm Reference Number 1003976. Read OPP’s terms
Fair if you don’t agree
- 1.Raise it in the app. Either side can, with photos and notes. The money for that stage stays held securely while you sort it out.
- 2.Agree a way forward. A fix, a part payment or sign-off, confirmed in the app.
- 3.An independent decision. If you still can’t agree, an independent RICS surveyor looks at the work and decides how that stage’s money is split.
Renopay doesn’t take sides. Each side pays half the surveyor’s fee when the dispute is escalated, and the surveyor decides who pays it in the end. Read the full dispute process
What it costs
Both sides pay 1% of each stage. For homeowners that includes VAT; builders pay 1% plus VAT, taken from the payout. There’s no subscription and no setup fee.
Common questions
Start with your next stage.
Builders sign up and invite the homeowner to the project. Homeowners, send your builder a link.