Renopay Privacy Policy

Last Updated: 15 January 2026

1. Introduction

This privacy notice tells you what to expect us to do with your personal information. Renopay Ltd (“we”, “us”, “our”) is the data controller for the personal information we process, unless otherwise stated.

Contact details:

• Post: 124-128 City Road, London, EC1V 2NJ
• Email: info@renopay.co.uk

2. What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Identity Data: Names, usernames, and contact details.
• Contact Data: Billing addresses, delivery addresses, email addresses and telephone numbers.
• Financial Data: Partial payment details (note: full card/bank data is processed securely by our payment provider, OPP).
• Transaction Data: Details about payments to and from you and details of products and services you have purchased.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Important Note on Sensitive Data:

We do not collect Special Category Personal Data (such as race, ethnicity, religious beliefs, or health data) or Criminal Conviction Data directly. Our payment partner, Online Payment Platform (OPP), handles identity verification (KYC) and Anti-Money Laundering (AML) checks independently. We may receive confirmation of your verification status from them, but we do not store your raw ID documents (e.g., passport scans) on our systems.

3. Lawful bases for processing

Under UK data protection law (UK GDPR), we must have a “lawful basis” for collecting and using your personal information.

A. Contractual Necessity

We process your data to enter into or perform our contract with you (e.g., to create your account, process escrow milestones, and resolve disputes).

B. Legal Obligation

We process your data to comply with the law (e.g., tax reporting, fraud prevention, and financial regulations).

C. Legitimate Interests

We process data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes:

• Fraud Prevention: Monitoring platform usage to detect suspicious activity and protect users.
• Service Improvement: Analysing trends to improve functionality and user experience.
• Customer Support: Managing queries and disputes efficiently.
• Security: Ensuring the security of our IT services and network.

D. Consent

For marketing communications, we rely on your consent. You have the right to withdraw consent at any time.

4. Cookies

Our website uses analytics cookies (such as Google Analytics and Mixpanel) to help us understand how visitors use our site. These cookies are only set if you give your consent via the cookie banner shown when you first visit.

We also use essential cookies to remember your cookie preference. These do not require consent under PECR as they are strictly necessary for the site to function.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.

5. Where we get personal information from

• Directly from you: When you register, create a project, or contact support.
• Third Parties: We receive data from:
  • Online Payment Platform (OPP): Our FCA-authorised payment service provider. They provide us with verification status (KYC/AML) and payment confirmation data.
  • Public Sources: Companies House or electoral register (for business verification).
  • Analytics Providers: Aggregated technical data from providers such as Google Analytics.

6. Who we share information with

We do not sell your data. We share your data with trusted third parties to provide our services:

A. Strategic Partners (Data Processors)

• Online Payment Platform (OPP): We share your Identity and Transaction Data with OPP to facilitate payments, hold funds in escrow, and perform mandatory KYC/AML checks. OPP acts as an independent data controller for the regulated financial services they provide.
• Support & Tech Tools: We use trusted providers for hosting (e.g., AWS), customer support (e.g., ticketing systems), and email delivery.

B. Legal & Regulatory

• Authorities: We may share data with HMRC, the FCA, police, or other authorities if required by law or to report suspected fraud/money laundering.
• Professional Advisors: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

7. How long we keep information

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

8. Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to correct personal information you think is inaccurate.
• Your right to erasure: You have the right to ask us to delete your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to limit the processing of your personal information.
• Your right to object to processing: You have the right to object to the processing of your personal data.
• Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

To make a request, please contact us at info@renopay.co.uk.

9. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us at info@renopay.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Helpline: 0303 123 1113
• Website: https://www.ico.org.uk